What my clients are saying

Brodie and Simon Dickey, 56 Ardmore Road said:

Luke McCaw managed the campaign for the sale of our home; 56 Ardmore Road, Herne Bay, Auckland. Luke was incredibly professional from start to finish. His communication skills, trustworthy nature, attention to detail and understanding of our specific needs was impeccable. We would have absolutely no hesitation in listing any further properties in Auckland with him. Luke’s reliability and positive assertiveness most definitely helped us in obtaining our sought after ‘end result’. Please do not hestitate to contact us if you require any more information in regards to the sale of our Herne Bay property by Luke McCaw.

David Reid and Bridget O'Malley, 13 Wanganui Avenue said:

Luke McCaw and Chris Batchelor recently sold our home on Wanganui Avenue. We had met Luke previously at a number of open homes and auctions and always found him to be very helpful and professional. The impression he made on us meant that when we were ready to sell our home he was the first agent we called. He gave us great advice and information which helped us purchase a new home (sold by a different real estate agency) and also did the same selling ours. We would be very happy to recommend Luke to anyone looking for an agent to market their home. He is patient, generous with his time and has great experience in this area.

Jeremy Scarlett, 12 O'Neill Street said:

Selling a house at the best of times is a headache, having to try and manage it from out of town is not fun. I chose Luke and Andrea after having previously purchased a property through them. I saw great value in their professional, yet very straight up approach. They manage expectations honestly on both sides. There was none of that "it's in the 1m to 2m price range". Luke went far beyond what would normally be required of an agent, organising house staging, tradesmen, even changing light bulbs which was invaluable. I will certainly use this team again in the future without hesitation.

Joachim Hackshaw, 30 Wharf Road said:

When I unexpectedly found myself as the owner of our longtime family home, I was inexperienced with the property market and really needed agents who I felt would communicate with me honestly and openly. Throughout the process I found Luke and Andrea's communication to be excellent, my feedback and questions were welcomed and I gained tremendous knowledge of the industry and selling process through them. The property for all its advantages, also came with significant challenges. Luke and Andrea worked hard to generate a tremendous amount of interest which lead to a good result on auction day. Their fee was very competitive and hard worked for, I would recommend them to anyone.

12 Harcourt Street, Grey Lynn said:

Traipsing through many open homes we came across Luke and Andrea many times and my wife and I always remarked at how professional they were. They both are such lovely people and never made us feel pressured. When we ended up buying our first home, sadly it wasn´t from Luke, we became mates throughout the process and he even came to the auction to hold our hand and give us plenty of advice when bidding. Fast forward six months we came across another house we quite fancied. Luke again was amazing and gave us more advice. Long story short we now had two houses. Luke listed our old house and sold it before the first open home for a price we're very happy with. As I was busy with work and travel commitments, he helped me prepare the house for sale and pretty much did all the running around I would never have had time for. We came across some real doozy estate agents and I think put simply Luke and Andrea really stood out. Their honesty and integrity never had us in a doubt whom we should use, and will continue to use and recommend for our friends and family for the future.

Sandra Mayne, 34 Sentinel Road said:

When we brought Sentinel Rd 17 years ago I was very impressed at how hard Andrea worked to deliver the best price possible for the seller. When it came time to sell the same property, Andrea was the only choice. It was a pleasure to discover Andrea had teamed up with Luke McCaw who, 6 years earlier, sold my Ponsonby property. I was very impressed with Luke's determined work ethic, discreet style, and his maturity beyond his years. With Andrea and Luke running the ship we saw more than double the average number of visitors through our home. We're very happy with the result and service Andrea and Luke provided us.

Gary Reynold, 20 Richmond Road said:

It is not everyday I end up selling my house! It was and remains a huge wrench. But if you are going to sell a house may I without hesitation recommend Andrea, Luke and the Team at Bayleys Real Estate Ponsonby office. They were attentive, highly professional and worked hard to get the best outcome. We new it was a "do up" from the start and they recognised this very early on and directed the marketing appropriately. They were there every weekend and mid week with the open homes. Potential buyers made aware of this sturdy Grey Lynn villa with heaps of potential as they kept the sales pitch open and remarkably honest. Their fee was reasonable and hard earned.

Clare McIntosh, 25 Wood Street said:

We cannot praise Andrea and Luke highly enough for the incredible effort on the sale of our house. No stone was left unturned when it came to Andrea's approach to marketing and selling our property. She secured a Herald Homes magazine spread which kickstarted our campaign, we had daily communication with updates of potential buyers and most importantly she ensured the buyers were there on the day.


Jenny Bernard, 8 Maxwell Avenue said:

I recently sold my property at 8 Maxwell Avenue Grey Lynn. I would like to commend the professionalism and inclusiveness of the Bayleys team and especially Andrea Ritchie and Luke McCaw during this process. Both agents were very approachable and knowledgeable of the Grey Lynn market. They offered me advice when preparing the property for sale and the best way to present my house to the market. I was fortunate to secure an article in the New Zealand Herald which provided potential buyers information about the history of the house but more importantly knowing Bayleys were selling the house gave  buyers the assurance that they were receiving quality service. Andrea and Luke have an extremely calming manner. As a seller, it is reassuring to know  they are grounded in their approach and are composed at all times. I have heard many stories about selling a house as being one of the most stressful things to do.  Personnally, I did not find this. As the CEO of Bayleys  there must be times  you are confronted by people who challenge your approach. This was not the case for me. You should be very proud of your agents,  Andrea and Luke, and of course the brand you have worked hard to create “Bayleys”.

Stuart and Renay Robertson said:

You're indeed right, working with mates can be an anchor and a sail, however in this case it was all sail! We were never in any doubt that you had your foot on the gas right up until the last minute, which as a vendor is really reassuring. We felt reassured by the fact that you proactively kept us updated every step of the way and were available to us and the buyers at all times. We had a hunch that this was going to be a pretty busy campaign and one of the reasons we selected you was that we had confidence in your ability to deal with that efficiently and effectively. Well batted I say! It would be counterproductive for your development for me not to give you any constructive feedback, but to be honest I can't think of anything. You nailed it and I'm going to watch your career with interest!

Craig and Jessica McCool said:

Luke was great to work with and reminded us of and 'old style' real estate agent who genuinely wanted to find us a home! We meet him at an open home and although that house wasn't right for us he worked hard to find us a house that was. Over the following days he took us to several other houses that fitted the brief and we were lucky enough to have him show us the right house. Luke showed genuine interest in us and provided a refreshing approach to real estate with outstanding service.

Craig and Karen Spence said:

We have had the pleasure of dealing with Luke over the purchase of our recent property. We had many frustrating difficulties with the purchase in fact our lawyer said he had never come across some of the difficulties in his 40 years in the business. During this time there were many stressful and highly emotional situations that Luke had to deal with that were beyond the purchase of a normal property. 
Luke handled our purchase with compassion, understanding, professionalism, a sense of humour and maturity beyond his years. Luke did a fantastic job and we will be using Luke’s services in the future.

Michael and Annette Cvitanovich said:

We are extremely pleased with the auction result today. The Bayleys team delivered the result right on target. This is despite the fact that the leasehold apartment market is the most difficult, not to mention the complex having weather tightness issues. Successful results in the face of such difficulty are only achieved by collective teamwork and the execution of a well thought out marketing strategy. However, it must be said that Luke has performed an outstanding job and that he deserves the highest accolade. Luke has demonstrated overwhelmingly to Annette and me, a level commercial enthusiasm, focus and professionalism that can only be described as stunning. Luke had a complicated task.  With a number of dynamics to deal with simultaneously that involved his interaction with the body corporate, our solicitor, Quinovic Property Management and also the tenant. We really needed a successful result.  We also know what it takes to achieve such a result. We wish to thank Luke very much for his stand-out effort.
​
Michael Lewis said:

In late March, early April 2012, I made contact with your office and commenced dealing with Luke McCaw, regarding the sale of my apartment, 1608 / 96 Symonds Street, Auckland. From the very first contact (all contact was either email or telephone – as I reside in Australia) I found Luke to be honest, courteous and genuine. Initially he prepared a submission for the sale of my apartment, of which I found professional and informative. At the time, I was also receiving submissions from other agents.  I elected to deal with Luke (Bayleys) as I found him honest, eager and very helpful. My apartment was sold at auction on the 27 June 2012.  Not having sold anything through auction before, I found Luke acted in a professional manner and throughout the entire process kept me informed on a regular basis as to the progress of the sale and upcoming auction.

Nicole and Andrew Hardie said:

We found Luke great to deal with. He is very professional, committed and communicates extremely well. Luke very quickly understood our needs and showed us homes that suited our family’s needs. We would most definitely recommend Luke to anyone looking for real estate assistance.

Ray Hocking said:

Following the highly successful auction of my apartment yesterday I hasten to express to you my warmest congratulations and appreciation for such an achievement. From the day you were recommended to me by a senior member of your company I felt optimistic about a good outcome and I was not to be disappointed, for your infectious enthusiasm and your smile promised good
times ahead. In the month or so we worked together hardly a day passed on which I did not receive a call from you by phone, email – or in person – assuring me the marketing programme was on track, with good numbers of interested visitors coming to each of the Open Homes you had promoted in property supplements. The energy you expended in marketing my apartment was truly exceptional, so it is without hesitation that I commend you to anyone considering entrusting their property to you in the current lively market. With my appreciation and warmest good wishes for a well-deserved successful future.

Sandra Maynes said:

I am taking this opportunity to thank you for your effort in selling my property on Franklin Road and to recommend you to other potential vendors. At all times during the sale of my property you were highly approachable and were always well considerate and informative. As well as having great people skills you were trustworthy and professional at all times throughout the successful auction process. Once again Luke, thank you and I wish you continued success in the future.